Delivery - UK Mainland

Pre 12 Next Day - £12.49 +VAT (Not Available at the moment)

• Orders placed before 14:00 will be delivered next working day before 12:00
• Deliveries will be made only made on working days
• This only applies to UK Mainland

Priority Shipping - £9.58 +VAT

• Orders placed before 14:00 will be marked as priority
• We will action these types of orders as soon as they come in, they will be placed on top of the order queue
• Orders and stock will be prioritised towards these order more over any other delivery type.
• Deliveries will be made only made on working days
• This only applies to UK Mainland

2-3 Day Standard Delivery - £5.99 +VAT (Free if order value is more then £250)

• Orders placed before 14:00 will be delivered within 1-3 working days
• Deliveries will be made only made on working days
• This only applies to UK Mainland

Saturday Delivery - £16.65 +VAT (Not Available at the moment)

• Orders placed before 14:00 on Friday will be delivered Saturday
• You are able to place orders with Saturday Delivery Early on during the week and will receive your items on the coming Saturday
• This only applies to UK Mainland

Cut Off & Festive Periods

• Our cut off time is 14:00 , any orders placed after this time would be regarded as the day after.
• Any deliveries during the festive seasons are going to be delayed up 5 working days. (Please do not select to pay for 1 to 2 days delivery as will not be delivered within holiday periods)

Returns Process

If you would like to return a Item for any reason then please contact us and then fill out return form below and place it into the packaging of the returning item and send a copy to returns@cctvdirectonline.co.uk

Place this in your parcel and email a copy to Returns@cctvdirectonline.co.uk

Returns Policy - The return policy below is the upto date policy.

Returns Policy / Order Cancellation / Items Missing

• Orders should be checked once received within 48 Hours - If you think you are missing a item or additional accessories then this has to be reported in 48 Hours of delivery, failing to do so may risk you not receiving the assumed missing product or accessory.

• We DO NOT Accept returns of any used items unless specified faulty - You are required to understand the product and ensure it's fit for purpose in your scenario before purchase. We have a fully equipped sales team at hand to help you with this to ensure the product you are buying will be fit for the intended purpose.

• Orders that are going to be returned for a refund must be returned within 14 days of the invoice. failing to do so will risk your return not being qualified.  

• The Buyer may cancel other orders at any time before they are dispatched by emailing us on info@cctvdirectonline.co.uk or calling us. (a restocking charge may be applied)

• Goods that have been ‘over ordered’ or are no longer required will be accepted back for a minimum of 20% restock fee if reported within 14 days of the invoice date. Goods must be in an unused state, original condition and unopened box.

• If a refund is requested and payment method was through Paypal or Stripe, we will have to deduct the fees from your refund. The reason for this is after a transaction has taken place paypal and stripe will hold the fees even after the full refund has taken place, therefore this is costing us.

  . Please note that your return label may require you to return the item at your own expense. We will automatically refund your postage cost if we have made a mistake on your order.

Warranty

The standard warranty of the products sold by CCTV Direct UK Ltd and listed in the 202 catalogue is 1 year with the exception of some products -Hikvision Products have 3 Year Warranty

The warranty covers failure of equipment either DOA or when in general operation and does not cover any defect arising from mishandling, incorrect installation, improper use of the product or an act of god. Any damage, modifying of cables or opening of sealed units will invalidate any warranty

Please make sure all the camera connections are weather protected as failure to do so will result warranty voided..

All Hikvision products have a warranty of 3 years with the same terms and conditions as above. 

Returning the product, you must arrange the return of the product(s) to the following address - Must be recorded delivery:

CCTV DIRECT UK LTD
73 WHALLEY NEW ROAD
BLACKBURN
BB1 6JY

Note

All returned items must be packed carefully to avoid damage during transit and supplied with all original leads, connectors, manuals and accessories. If possible please use the original packaging. Any items received damaged in transit or in an unsatisfactory condition will not be covered under warranty. Please note that CCTV DIRECT UK Ltd will not be liable for any loss or damage incurred during transit. All products returned must be accompanied by the returns form and a valid Returns Number.

The returns form must be inside of the box the goods are being returned in and Emailed to Returns @ cctvdirectonline.co.uk. Any goods received without a returns form attached will not be processed.

Processing returned item

After the faulty equipment has been tested, we will at our discretion, repair or replace with the same, or a product with equivalent specifications, or fully/part refund the value of the product.

If the product is outside the warranty period or is returned damaged, a repair or replacement can be supplied for an agreed charge. If the product is returned in an unsatisfactory condition it may be subject to a handling charge of 20% and/or be deemed to invalidate the terms of the warranty. Any item returned to us and found to have no defect will be subject to an inspection and handling charge of £25 and will be returned to the customer.

Delivery costs to be borne by the customer. Special order and customised products are deemed non-returnable. At our discretion, in exceptional circumstances, we may allow a return of such items subject to a restocking charge of 20%.