Product Support - We won't leave you in the pit.

CCTV products are very technical and we can sometimes spend hours helping to get our customer's CCTV kits setup and running just the way they like it or resolving issues.

We completely understand the hassle of starting up a kit or working with any security camera, that is why all of our products work right out of the box and the only thing you would need to do is create a password, we have made this super easy for your self with the products language being plain English, Like it should be.

Please ensure you have updated the devices to latest firmware. If you are using HiWatch/HiLook/Hikvision products, Please use the link further down this page to access the firmware portal. Updating firmware resolves most issues.

However, if you need help, we are just a phone call away. You can call support line on 01254 693786 or email us on support@cctvdirectonline.co.uk.

Paid Support Services

1. Remote Access Support - £60 over the phone payment

If you are our customer we can assist remotely once you have downloaded the following program, it will ask you open up in a new tab, click that and install the software.

You will need to arrange a time with us and have this open along with anything else we’d need to work on your PC/Mac with you (router login page and/or video management program such as Hikvision’s iVMS).

2. Password Reset Service - £30 Phone Payment

We Offer a paid password reset service for Hikvision Products. If you require a password reset for your Hikvision Devices, You can use this service. Please call us on 01254 693 786 and we will get it processed for you.

Product Support Guides - Free

Below are some extremely useful guides for troubleshooting and solving most common issues.

Live view on mobile

HikConnect Method - Free service from Hikvision

HikConnect method is the most straight forward way of setting up a live view on your phone.

There are a few things to take into consideration before staring off:

• This only works on Hikvision Recorders only, ensure your recorder is a Hikvision branded recorder.

• You will need to download the app Hik-Connect -To download click on either Android Or Click this one for Apple

• [Crucial] After you have downloaded the app you will have to switch off the Wi-Fi connection on your phone and use Mobile data - The reason for this is because you want to be able to view your stream anywhere in the world and not just when you are connected to the Wi-Fi.

• You will then need to create/register a account. We recommend that you create an account using a Email Address - This is so that you can reset your password if you ever forget it and also be able to log into multiple devices.

1. Click Maintenance
2. Bottom left click on Net Detect
3. A graph should now appear, under that you will see a linking status and right below that it should show that  it is succeeded.

How to Share your stream with another Device/Account
If you have registered a account with a email address, it would be very convenient to log into the other device with your login, If not follow these steps.
- Click here for the instructions